Fill out the contact form below and send us your enquiry or questions. Whether you’re dealing with sudden water or fire damage, or you need advice on restoration or repair works, our experienced team is here to help. We understand that property damage can be stressful and disruptive. That’s why we aim to respond quickly, clearly, and professionally, guiding you through the next steps and offering practical solutions tailored to your situation.
We are open 24 hours a day, 7 days a week for emergency call-outs. If your home or business has been affected by flooding, water ingress, fire damage, or related issues, please contact us immediately for prompt assistance and expert advice.
Our normal office opening hours for non-emergency contact are:
Monday – Friday: 9:00am – 5:00pm
Outside of these hours, emergency enquiries are always monitored and responded to as quickly as possible.
We know that dealing with property damage can be overwhelming, especially during an emergency. Our experienced, family-run team takes a clear and supportive approach from the very first contact, explaining the process, answering your questions, and keeping you informed at every stage.
We work to recognised industry standards and have extensive experience coordinating with insurers, loss adjusters, and property managers. Whether you need urgent mitigation works or longer-term restoration and repairs, you can trust us to treat your property with care, respect, and professionalism.
Your safety, comfort, and peace of mind are always our priority.
We recognise that some customers may be in vulnerable situations due to age, health, disability, financial circumstances, or the impact of sudden property damage or loss.
R&G Restoration is committed to treating all customers with care, patience, and respect. Where vulnerability is identified or disclosed, we will take reasonable steps to provide additional support, which may include allowing extra time for decisions, explaining information clearly, involving a trusted third party where appropriate, and adapting our approach to suit individual needs.
Our team is trained to handle sensitive situations professionally and discreetly. Any information shared with us will be treated confidentially and in accordance with our Privacy Policy.
If you feel you may need additional support at any stage, please let us know — we are here to help.
• Flood damage restoration
• Leak investigations
• Rising and penetrating damp
• Drying, repair, and reinstatement works
• Fire and smoke damage repairs
• Structural drying and reinstatement
• Full property refurbishment following fire damage
• Bathroom renovations
• Kitchen installations
• Full property refurbishments
• Structural wall removal
• New layouts and open-plan living spaces
• Extensions and alterations
• Plastering, flooring, carpentry, and finishes
Although the business has been trading for three years, Rob and Chris bring over 30 years of combined industry experience.
We are known for:
• Exceptional attention to detail
• Highly thorough assessments and investigations
• Accurate schedules of work
• Clear timelines and realistic costings
This approach allows us to deliver reliable results while avoiding unnecessary delays, unexpected costs, or guesswork.
We carry out works for and on behalf of insurance companies, loss adjusters, and property management companies across Ipswich and East Anglia.
We help clients navigate the insurance process by:
• Providing detailed assessments and reports
• Liaising with insurers and loss adjusters
• Managing reinstatement works following water or fire damage
Our aim is to reduce stress, minimise disruption, and restore properties efficiently after financial loss.
We are widely recognised for our work with vulnerable customers, where additional care, time, and understanding are essential.
We take a calm, supportive approach and ensure:
• Clear explanations
• Regular communication
• Respectful, patient service
Your wellbeing is just as important as the quality of the work we deliver.
We offer full project management, coordinating all trades and works seamlessly.
We also work alongside our sister companies:
• UK Carpet Care Ltd
• UK Rug Care Ltd
These specialist services allow us to address:
• Carpet and flooring restoration
• Rug and fabric damage
• Upholstery and soft furnishing cleaning
We are equally happy to collaborate with your preferred contractors, such as plumbers or electricians, if you wish.
Right solution identified first time.
All trades and works coordinated.
No surprises or guesswork.
Professional, considerate service.
Clients consistently tell us that our honesty, trust, and clear communication set us apart, especially during stressful times involving property damage or major renovations.
From the first assessment to final completion, we take the strain away and turn problems into practical, high-quality solutions with minimal stress and maximum care.